Effective Date: 6-21-24
Thank you for shopping at Horseman’s. We appreciate the trust you have placed in us and want to ensure you have a satisfying experience while shopping with us. Please read our policy carefully regarding refunds and cancellations:

1. Refund Policy

We strive to provide products and services that meet or exceed your expectations. However, if you are not completely satisfied with your purchase, we offer a refund or exchange within 30 days of the original purchase date. To be eligible for a refund or exchange, the following conditions must be met:
• The item must be unused and in the same condition as you received it.
• It must be in the original packaging.
• A receipt or proof of purchase is required.
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.

2. Cancellation Policy

You may cancel your order for a full refund if the order has not been shipped. Once your order has been shipped, it cannot be cancelled. To cancel an order, please contact our customer service team immediately with your order number.

3. Exceptions

Please note that certain items are not eligible for a refund or exchange unless defective. These include:
• Customized or personalized items.
• Perishable goods.
• Gift cards.
• Used or opened items
• Items damaged after purchase
• Items returned after the 30 day return window
• Sale items (if applicable)

4. Contact Us

If you have any questions about our refund and cancellation policy, please contact us by email at CustServ@horsemans.com or by mail at:
Horseman’s | P.O. Box 2904, Orange, TX 77631

This refund and cancellation policy was last updated on 6-21-24. By making a purchase with us, you agree to abide by the terms of this policy. If you do not agree to these terms, please do not proceed with your purchase

Effective Date: 6-21-2024
We are committed to ensuring your products arrive promptly and securely. Please review our shipping and handling policy below:

1. Processing Time

• Orders are typically processed and shipped within 3 business days after payment confirmation, excluding weekends and holidays.
• During high-volume periods, processing times may be extended. We will notify you promptly of any delays.

2. Shipping Methods and Costs

• We offer several shipping options, including standard and expedited shipping, depending on your location and the items purchased.
• Shipping costs are calculated based on the weight of the package, destination, and chosen shipping method. The total shipping cost will be displayed at checkout before you complete your purchase.

3. Shipping Restrictions

• We currently ship to addresses within the United States only.
• We do not ship to P.O. boxes or APO/FPO addresses.

4. Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also track your order directly through our website by logging into your account and viewing your order history.

5. Delivery Estimates

• Delivery times vary depending on the shipping method chosen and your location. Estimated delivery times will be provided during checkout and in your shipping
confirmation email.

• Please note that delivery times may be affected by unforeseen circumstances, such as weather delays or carrier disruptions, which are beyond our control.

6. Shipment Errors or Damages

• If your order arrives damaged or contains incorrect items, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
• Please retain all packaging materials and damaged items for inspection by the carrier.
• Risk of loss and title for products purchased from our website pass to you upon delivery of the items to the carrier.

7. Order Changes or Cancellations

• Once an order has been placed, changes or cancellations may not be possible if the order has already been processed. Please contact us immediately if you need to modify or cancel your order.

Contact Us
If you have any questions about this shipping and handling policy, please contact us by email at CustServ@horsemans.com or by mail at:
Horseman’s | P.O. Box 2904, Orange, TX 77631

This shipping and handling policy was last updated on 6-21-24.By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this shipping and handling policy and any other policies referenced herein