Refund & Cancellation Policy – The Horseman’s Store

Thank you for shopping at The Horseman’s Store. We appreciate the trust you place in us and are committed to ensuring a clear and satisfactory shopping experience.

1. Refund Policy

We accept returns of new, unworn merchandise within 30 days of the original purchase date, excluding sale and closeout items.

All sale and closeout items are final sale and are not eligible for refunds or exchanges.

To be eligible for a refund or exchange on regular-priced items:

• The item must be unused and in the same condition as received.

• The item must be in its original packaging.

• A receipt or proof of purchase is required.

Returns must be shipped to:

The Horseman’s Store
P.O. Box 2904
Orange, TX 77631

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be issued to the original method of payment. Refund processing times may vary depending on your card issuer’s policies.

2. Cancellation Policy

Orders may be cancelled for a full refund only if the order has not yet shipped. Once an order has shipped, it cannot be cancelled.

To request a cancellation, please contact our customer service team immediately and provide your order number.

3. Exceptions

The following items are not eligible for refund or exchange unless defective or damaged upon arrival:

• Sale or closeout items

• Customized or personalized items

• Perishable goods

• Gift cards

• Used or opened items

• Items damaged after purchase

• Items returned after the 30-day return window

4. Contact Us

If you have questions regarding this Refund & Cancellation Policy, please contact:

The Horseman’s Store
Email: custserv@horsemans.com
Phone: 409-883-8000

Effective Date: June 21, 2024